In other words, Latin for “I came, I whined, I conquered.”
Listen, I don’t want to brag, but I’m kind of awesome. Like, there are skittish peasants somewhere who want to build bronze statues in honor of my bravery.
WHY, you ask? I’ll tell ya why.
I’m not an especially confrontational person (understatement). The only fights I genuinely enjoy are strangers’ public breakups and battles of pretension between freshman philosophy minors and junior women’s studies majors.
When it comes to my own grievances, I’m much more likely to sit and stew than to do something about it.
And then yesterday happened.
You may have read my post negatively (understatement) reviewing Grand Lux Cafe yesterday. (You didn’t? Ok, go ahead. I’ll wait…. Ready? Ok.) Well, what you might NOT know is that I sent an edited version of that post (same points, fewer jokes) to the company’s corporate office.
I’m going to be honest, I didn’t really expect too much to happen. I mean, some free stuff out of the deal would have been nice, especially after the ridiculously bad treatment, but I wasn’t holding my breath.
Then my phone rang at 2:53.
“Hi, I’m looking for Justine? This is Travis, the manager at Grand Lux Cafe in Roosevelt Field. Do you have a second to talk?”
I didn’t (am I the only human who works full time? People always call me in the middle of the afternoon and sound shocked I can’t talk. But I digress…), so I asked Travis to call back at 6:30.
On the DOT of our prearranged time, my phone rings. It’s our buddy.
Long story short, corporate had sent him my email and Travis felt pretty bad about the whole thing. He apologized about eight times, assured me that that was not how business was normally done at Grand Lux, and then he said those magical words:
“So, Justine. What can we do to make it up to you?”
Me: Well, what did you have in mind, Travis?
Turns out Travis had a lot of things in mind. Because unlike our friend Damien, Travis understood that as the manager of a restaurant, there is a LOT he can do.
Starting with a $100 gift card so I can bring the girls back for a redo, and Travis’s personal number so I can call him when we’re coming in and he can make sure they “take very good care of us.”
So, essentially, Travis is going to do everything Damien and Bernadette SHOULD have done. And I would venture to guess that’s why he’s a good manager.
So the point is, I’m giving GLC another chance (although Travis did say that if they fail me again, we NEVER have to come back…he’s such a kidder! …but seriously.). And I think we’ve all learned a valuable lesson here.
I don’t mess around.