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We need to talk about something. And, judging by the title of this post, I hope you recognize the seriousness.

You have to admit, that’s a pretty good title. Intrigue.

So, what is it? What is this thing so terrible, so insidious that no one even wants to let the words cross their lips lest they incur the wrath of the metropolitan gods?

The struggle that is getting packages delivered to NYC apartments.

I’m sorry? Did I just feel you roll your eyes when you read that sentence? Were you perhaps expecting something akin to this? Or THIS?

Well, while those things may be worse things about living in New York, I’m pretty sure that, when you mentioned to your college roommate who currently lives in a Brooklyn apartment with two roommates that you were thinking of moving to the East Coast, she or he kindly let you know about those particular realities.

What I’m better he or she did not mention? You can kiss that blind faith you’ve had in the postal system goodbye.

Listen. I’m not trying to knock postal workers. They have tough, tough jobs. Through rain, sleet, snow, and darkest night? That sounds brutal.

But the thing is…that is the oath, right? So…why do I feel like no one really takes it seriously?

Let me tell you a few things you are guaranteed to experience if you live in New York for at least a calendar year:

#1: You will never receive at least one package for no apparent reason.

And the real kicker will be that no one will be able to tell you what went wrong. And you may or may not ever get a free replacement. It will just be gone. Forever. AND YOU WILL BE HELPLESS.

#2: You will have at least one package stolen from you.

I freely admit that occurrence #2 could be the cause of occurrence #1.

You know why? Because people are TERRIBLE. I have a dear friend who has actually tried to go door-to-door in her building seeking out who the good-for-nothing thieves are, but her husband stops her every time. I mean, he’s probably right. (These are good-for-nothing thieves, after all…who knows what they’re capable of.) BUT STILL.

The truly annoying part is that you’ll call up your building management to complain, and they will essentially feed you their version of “there’s nothing we can do.” And as much as that infuriates you, in this case, it’s probably actually true.

Just kidding — it’s never actually true. They could make sure your broken vestibule door is repaired. They could install security cameras. They could provide you with secure mailboxes. But all of those things cost money, so they’re never going to happen.

#3: You will have packages “returned” on your behalf.

This has actually happened to be a couple of times in the last couple of months, so it’s a fresh wound. (Would I go so far as to call it the inspiration for this post because it happened this morning? Why, yes, I suppose I would.)

What happens is that, for whatever reason, the delivery service does not feel up to delivering your package. Maybe it was too heavy. Maybe they forgot to deliver it when they dropped off your other stuff, and now the thought of going all the way back to your apartment is just too much for them. We may never know. The point is, the shipper will make the judgment call that your good should just go back from whence they came. You won’t even know it happened until you receive the email confirmation of your return. At which point you will think, “That is curious. Because I never received a product to return. Hmmm…

If you’re lucky, the company who sent your product will have already issued a refund so you can reorder your item. If you’re only marginally lucky, you will still have to spend half an hour on the phone with no fewer than three customer service reps to get your item reordered and then have to wait a week to get it anyway. Hypothetically.

The point is, there are few things in day-to-day life that make you feel quite so helpless as trying (and failing) to get a package delivered to you in New York City. And once you’ve suffered any of these occurrences, you’ll place all your orders like someone eating salmon who has already choked on a fish bone: very carefully and with a hefty dose of suspicion and doubt.

I just thought you should know. In case no one has told you yet.

 

3 Responses to One of the Hardest Parts of Living in New York that No One Ever Tells You

  • Kelly says:

    Alas, this doesn’t just happen in New York. My husband and I lived in an apartment in Texas for 11 months (longest 11 months EVER). And we HATED the mail system. We started sending our packages to friends and work addresses because it was so horrible. Things would just “disappear” or be returned without our knowing. It was so frustrating!!! How hard is it really? REALLY?

  • Andria says:

    This is a common occurrence in Providence RI as well. I have had more mail stolen than I can even calculate and most of it was stuff that was of no use to anyone by me. Business cards–what thief needs those? My Goddamn Graduate DIPLOMA!?! Fine if you took the package thinking it was valuable art or something, but seriously, just bring it back. The hell of dealing with the USPS is only slightly less than the hell of dealing with employees of a large research university. Ugh.

  • Martha says:

    That’s wild, because in the three years I’ve been in NYC (and at least once weekly Amazon and food deliveries), that has never happened to me! Am I the lucky one batting 1.000 when it comes to receiving my orders? Good luck!

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